How it Works

Frequently Asked Questions for Audience Members

 

Q: How can I Sign Up as an Audience member with ONVIVA?

A. Click on the Sign Up link at the top of the onviva.live site.

Q: What does registration here give me?

A. ONVIVA provides a free no-commitment registration.

Once you have registered as a User at ONVIVA you can do the following:
- Maintain a user Profile.
- Connect with Creators by "message" to set up Group Video and Private Video interactions.
- Choose to be notified when your Favourite Creator is online.
- Securely purchase credits to pay for all interactions at onviva.live including Live Broadcast Event tickets, Video Calls and Creator Content.

Q: Do I need a webcam to connect with Creators at onviva.live?

A. It is not necessary to have a webcam to connect with Creators, however the engaging will be much more complete if the Creator is able to see their Audience.

Q: I just registered. How can I access my profile/account?

A. Use the LOGIN link found at the top of the page at  onviva.live

Q: I just registered but completely forgot my password. How can I restore it?

A. Use the Forgot Password link on the LOGIN page, enter the email address you registerred with and ONVIVA Support will send a reset link to you.

Q: I want to enter Live Broadcasts and Group/Private Video but the system say I have no Credits. How can I add Credits?

A. When you are logged in click on Add Credits and you are able to securely purchase credits to access all areas of onviva.live

Q: I have got a problem which I can not solve even after reading FAQ. Whom shall I write to get the answers?
A. Use contact page to connect with ONVIVA Support.

 

 

Frequently Asked Questions for the Creators

 

Q: Do I need a webcam to become a expert on the site?

A. Yes the success of onviva.live is built on live video and a webcam provides this. The webcams on laptops and mobile devices are adequate for some Creators although a seperate higher quality webcam will provide better results for your audience. 

Q: I would like to register on the site as a Creator. How can I do that?

A. Complete the  Creator Registration Form, also found on the bottom of the onviva.live page. Provide a "Brief Description" of your creative skills and save for approval.
The account of each Creator is reviewed by the administrator, once approved it will be activated.

Q: How can I log in to my Creator account?

A. Use the Creator Login link at the bottom of the onviva.live page.

Q: I forgot my Creator password. What should I do?

A. Use the Forgot Password link on the Creator Login form.

Q: How do I indicate that I am online on the main Creator page?

A. Login Creator Login and from your Creator Dashboard click on your profile picture or "start live video" to go online.